Terms & Conditions

1. The Service

Book My Recharge Services (MSME Reg: UDYAM-JH-04-0064079) operates bookmyrecharge.com — a recharge scheduling and pre-booking service. We allow customers to book upcoming prepaid mobile recharges in advance at 99% of the recharge value. The 1% difference is our service margin.

We are a scheduling and processing service only. We do not sell telecom services, act as a telecom operator, or guarantee the availability, validity, or benefits of any specific recharge plan. Recharge plan details are solely determined by the respective telecom operator and may change at any time.

2. Eligibility

This service is available for prepaid mobile numbers registered in India. By placing a booking, you confirm you are at least 18 years of age and have authority to recharge the mobile number provided.

3. Booking Process

• Bookings must be made at least 3 days and no more than 29 days before the desired recharge date.
• The customer pays 99% of the recharge amount via UPI at the time of booking. The 1% retained is our service fee.
• After payment, the customer must submit their UTR (transaction reference) number or a payment screenshot as proof.
• Bookings are confirmed only after manual payment verification, which takes up to 24 hours.
• A unique Booking ID is issued to every customer upon submission. This ID is the sole identifier for tracking and managing the booking. Customers must save this ID.

4. Processing Timeline

We process your recharge 2 days before your chosen recharge date. This is to account for our manual processing requirements and to ensure timely delivery. All major telecom operators in India now apply new plan validity starting from the date the current plan expires — so early processing results in zero validity loss for the customer.

5. Customer Responsibilities

• The customer is solely responsible for verifying the recharge plan and its benefits before booking. We process the recharge for the exact amount booked — we do not verify or guarantee plan availability.
• If a telecom operator modifies or discontinues a recharge plan, it is the customer's responsibility to cancel at least 3 days before the recharge date.
• The customer must save their Booking ID. It is required to track, cancel, or modify a booking.
• The customer must ensure the mobile number entered is correct. We process the recharge for the number provided and are not responsible for incorrect entries.

6. Cancellation Policy

• Cancellations are permitted up to 3 days before the chosen recharge date.
• Once a booking enters "Under Progress" status (within 3 days of the recharge date), no cancellations are permitted.
• To request a cancellation, contact our customer care with your Booking ID.
• Approved cancellations will receive a full refund to the original UPI ID within 3 working days.

7. Modification Policy

• Modifications are permitted up to 3 days before the chosen recharge date, subject to the booking status being "Confirmed."
• If the modified amount is lower than the original: the booking will be updated and the difference will be refunded to the original UPI ID within 3 working days.
• If the modified amount is higher than the original: the original booking will be cancelled and fully refunded, and the customer must place a fresh booking for the new amount.
• To request a modification, contact our customer care with your Booking ID.

8. Refund Policy

Please refer to our detailed Refund Policy page for complete information on refund scenarios, timelines, and processes.

9. Limitation of Liability

Book My Recharge Services shall not be liable for any failure to process a recharge due to reasons beyond our control, including but not limited to: telecom operator outages, UPI network failures, incorrect mobile numbers provided by the customer, or changes in telecom plans. In all such cases, our maximum liability is limited to refunding the amount paid by the customer.

10. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Consumer Protection Act 2019, we have designated a Grievance Officer to address customer complaints.

Customers may raise grievances related to bookings, refunds, cancellations, or any other service-related concern. All grievances will be acknowledged within 48 hours and resolved within 15 working days.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in Jharkhand, India.

12. Contact

For any queries related to these Terms, contact us at contact@bookmyrecharge.com or via WhatsApp at +91 85958 55028.