Refund Amount
100%
Full amount, no deductions
Processing Time
3 Days
Working days from approval
Refund Method
UPI
Back to original UPI ID
Questions Asked
Zero
No justification needed
✅ Our Promise: If we fail to deliver your recharge for any reason within our control, or if you cancel within the permitted window, we will refund 100% of your payment to your original UPI ID within 3 working days — no deductions, no delays, no questions.
📋 When Is a Refund Issued?
A refund is automatically initiated in the following situations:
| Situation | Refund | Timeline |
|---|---|---|
| Recharge fails due to any reason on our end | ✅ 100% | Within 3 working days |
| Customer cancels booking at least 3 days before recharge date | ✅ 100% | Within 3 working days |
| Customer modifies to a lower amount — difference refunded | ✅ Difference | Within 3 working days |
| We are unable to process recharge due to operator issue | ✅ 100% | Within 3 working days |
| Customer cancels within last 3 days (Under Progress status) | ❌ Not eligible | Processing has begun |
| Customer provided wrong mobile number | ⚠️ Case by case | Contact us immediately |
| Duplicate payment made accidentally | ✅ 100% of duplicate | Within 3 working days |
🔄 How the Refund Process Works
Step 1 — Refund Trigger
A refund is triggered either automatically (recharge failure) or upon receiving your cancellation request via WhatsApp with your Booking ID.
Step 2 — Verification
We verify your booking details and the amount paid. For cancellations, we confirm the booking is within the eligible cancellation window (more than 3 days before the recharge date).
Step 3 — Refund Initiation
We initiate the refund manually to the UPI ID from which the original payment was received. We use the UTR or payment proof you shared at the time of booking to identify your UPI ID.
Step 4 — Credit to Your Account
The refund reflects in your UPI-linked bank account within 3 working days of initiation. UPI transfers are typically instant — the 3-day window accounts for any banking delays.
🚫 Cancellation Rules
- Cancellations are accepted up to 3 days before your chosen recharge date. You are eligible for a 100% refund.
- Cancellations are not accepted within the last 3 days before the recharge date. By this time, your booking enters "Under Progress" status and processing has begun.
- To request a cancellation, contact us on WhatsApp with your Booking ID. We do not accept cancellation requests by email alone due to response time constraints.
- Cancellation requests are processed during business hours. Requests sent outside business hours will be actioned the next working day.
⚠️ Plan Changes by Operators: If your telecom operator modifies or discontinues a recharge plan, it is your responsibility to cancel your booking at least 3 days before the recharge date. We process recharges for the exact amount booked and are not responsible for changes in plan benefits.
✏️ Refunds on Booking Modification
If you wish to modify your booking amount:
- Lower amount: If the new recharge amount is lower than originally booked, your booking will be updated and the difference will be refunded to your original UPI ID within 3 working days.
- Higher amount: If the new recharge amount is higher than originally booked, your existing booking will be cancelled (with full refund) and you must place a fresh booking for the new amount.
📌 All modifications must be requested via WhatsApp with your Booking ID, at least 3 days before the recharge date.
⛔ Non-Refundable Scenarios
- Cancellation requested within 3 days of the booked recharge date (Under Progress status).
- Recharge successfully completed as per the booked amount and date — no refund for a change of mind after completion.
- Wrong mobile number provided by the customer at the time of booking, and the recharge was successfully processed to that number.
Need to Request a Refund or Cancellation?
contact our customer care with your Booking ID and we'll handle it promptly. You can also write to us at contact@bookmyrecharge.com
+91 85958 55028
✉️ Email Us