Overview
Book My Recharge Services ("we", "us", "our") operates bookmyrecharge.com. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use our recharge pre-booking service. By using our website, you agree to the practices described in this policy.
1. Information We Collect
| Information | Why We Collect It | Required? |
|---|---|---|
| Mobile number to be recharged | To process your recharge | ✅ Required |
| Telecom operator & recharge amount | To execute the correct recharge | ✅ Required |
| Preferred recharge date | To schedule your recharge | ✅ Required |
| Payment UTR / transaction reference | To verify your payment | ✅ Required |
| Payment screenshot | Additional payment verification | Optional |
| Email address | Booking updates and receipts | Optional |
We do not collect your UPI PIN, bank account details, card numbers, passwords, or any financial credentials. Payments flow directly to our UPI ID — we only receive the transaction reference number for verification.
2. How We Use Your Information
- To process your recharge booking on your chosen date
- To verify your payment and confirm your booking
- To send booking confirmation and status updates (if email is provided)
- To process refunds when applicable, using your payment UTR to identify the source
- To respond to your queries and support requests via WhatsApp or email
- To maintain booking records for legal and operational purposes
3. Data Sharing
We do not sell, rent, or share your personal information with any third party for marketing, advertising, or commercial purposes.
We use Google Firebase as our secure database and authentication infrastructure. Your booking data is stored on Firebase servers under Google's security standards. Google's privacy practices apply to data processed through Firebase infrastructure.
We may disclose your information only if required by law, court order, or government authority — and only to the extent required.
4. Data Security
- All booking data is stored in Firebase Firestore with access restricted to authorised administrators only, protected by Firebase Authentication.
- Payment screenshots are stored in Firebase Storage with read access restricted to admin users.
- Admin access requires verified email and password authentication.
- We do not store your UPI PIN, bank passwords, or payment credentials anywhere on our systems.
5. Data Retention
Booking records are retained for a period of 2 years from the date of booking for legal, operational, and dispute resolution purposes, after which they may be permanently deleted.
If you request deletion of your data before this period, we will delete it to the extent not required by law, within 30 days of your request.
6. Your Rights
Under India's Digital Personal Data Protection Act 2023 and applicable laws, you have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for processing your data (note: this may prevent us from processing your booking)
To exercise any of these rights, contact us at contact@bookmyrecharge.com. We will respond within 30 days.
7. Cookies
Our website does not use tracking cookies, advertising cookies, or analytics cookies. We do not use any third-party tracking or advertising scripts. The only data stored in your browser is essential session data required for the booking flow, which is cleared when you close your browser.
8. Children's Privacy
Our service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted data to us, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any significant changes will be indicated by updating the "Last updated" date at the top of this page. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.
10. Contact & Grievances
For privacy-related queries, data access requests, or complaints, contact our Grievance Officer:
- Email: contact@bookmyrecharge.com
- WhatsApp: +91 85958 55028
- Response Time: Within 48 hours